Terms of Service

Appointments & Cancellations

• •Guests are encouraged to arrive on time to enjoy the full duration of their service.
• •Cancellations or changes must be made at least 12–24 hours in advance.
• •Late arrivals may result in reduced service time in accordance with UAE service policies.

Payments

• •Payments are due at the time of service.
• •We accept cash, card, and approved UAE digital payment methods.
• •All prices are inclusive of applicable UAE taxes and may change without prior notice.

Health, Safety & Conduct

• •Guests must disclose any medical conditions, allergies, or sensitivities.
• •The spa reserves the right to decline services that may pose health risks.
• •Any inappropriate behavior will result in immediate termination of service, in line with UAE hospitality standards.

Use of Facilities

• •Guests are responsible for their personal belongings.
• •The spa is not liable for items lost or left behind.

Service Quality

• •Concerns must be reported within 24 hours for review.
• •Refunds or service adjustments will follow UAE consumer protection guidelines.

Liability

The spa is not responsible for:

• •Reactions due to undisclosed conditions
• •Results affected by failure to follow aftercare instructions
• •Personal items lost on the premises

Policy Updates

We may revise these terms in compliance with UAE regulations. Continued use of our services indicates acceptance of updated terms.